OBJECTIVE

We avoid the loss of orders from your online store with quality customer service. In addition, we increase user confidence by offering a quick and efficient response.

HOW?

We serve your ecommerce customers in a personalized way with the aim of improving their shopping experience and achieving their loyalty.

ADVANTAGE

Get quality service by improving your corporate image and reducing management times. In addition, by eliminating waiting times and lost calls, you will reduce dedicated costs.

Why choose our ecommerce or online store support service?

With Tu-Voz you will be able to monetize the costs of your customer service and offer your customers a satisfactory experience in their purchase or after-sales process. Our human and technical resources allow you to optimize your costs through a quality service, serving the customer at the very moment they need it, avoiding abandonment of the shopping cart and reinforcing their loyalty.

Our Contact center offers you this service for:

  • Customer Service and Information: purchase process, products, services, payment method, etc.
  • Reception and tracking of orders: collection, processing, status and management of customer orders quickly and efficiently.
  • Claims management and incident treatment: attention and/or management of customer complaints according to the established protocols, giving them a quick and professional response.
  • Multi-channel customer service: excellence in customer service goes through multichannel, giving the customer the possibility of reaching the company through the channel with which they feel most comfortable. For this reason, at Tu-Voz we serve your customers through different channels: telephone, e-mail, chat, social networks, etc.
  • Answering calls outside normal hours or due to overflow (busy lines) to avoid lost calls and waiting times.
  • Others:  backoffice, administrative tasks, telemarketing services, etc.

Do you want to improve the customer service of your online store?

Electronic commerce is growing day by day, proof of this is the increase in purchases made through the network. Therefore, the quality of customer service in e-commerce is essential to create the trust that users need in the purchase process.

More information

POWER YOUR E-COMMERCE BY IMPROVING CUSTOMER SERVICE

We offer a personalized service adapted to the needs of each online store. Tell us what the needs of your business are and we will establish the appropriate procedures that guarantee the satisfaction of your clients.

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