OBJECTIVE

We achieve a satisfactory experience for your customers in their relationship with your brand.

HOW?

We inform and advise your clients on products, management of incidents related to failures or breakdowns, assignment of technical service, etc.

ADVANTAGE

Manage to improve the corporate image of your company by eliminating the loss of calls and waiting times. You will be able to optimize management times by reducing dedicated costs.

Asegurando la satisfacción de tus clientes con nuestra gestión de servicio post-venta

Why choose our after-sales support service?

En primer lugar, con Tu-Voz rentabilizarás tu servicio de atención al cliente post venta y ofrecerás a tus clientes una experiencia satisfactoria cada vez que contacten con tu firma. Ciertamente, desde nuestro Valencia call center optimizamos tus costes y recursos dedicados mediante un servicio al cliente de calidad, evitando la pérdida de llamadas y la “espera telefónica”. ¿Cómo conseguimos dar a tus clientes ayuda? Primero, gracias a nuestras herramientas de gestión y supervisión así como a nuestros recursos humanos especializados en satisfacción del cliente.

Por estas razones podemos ofrecer diversos tipos de servicio posventa de:

  • Information and inquiries: somos el primer contacto con el cliente con cuestiones de características técnicas de productos, puntos de venta, manuales de usuario, etc.
  • Also troubleshooting: soporte técnico para actualizaciones, software, etc.
  • Likewise, guarantees: para tener un cliente satisfecho le ayudamos en tramitación de garantías, plazos, etc.
  • Finally, breakdown and after-sales support: gestión de averías, asignación de servicio técnico oficial, todo tipo de servicio post, etc.

Do you want to make your after-sales support profitable?

Thanks to the Customer Service and after-sales support, HISENSE has managed to optimize and streamline procedures with its customers and official technical services.

More information

OPTIMIZE YOUR ATTENTION AND POST-SALES SUPPORT

We offer a personalized service adapted to the needs of each client. Tell us what the needs of your company are and we will establish the appropriate procedures that guarantee the satisfaction of your clients.

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