OBJECTIVE

We offer you a communication channel where your clients can have all the information about the company and transmit their concerns and needs.

HOW?

We serve your customers and create a direct communication channel to retain them, giving a quick and efficient response to each of their needs.

ADVANTAGE

Get the best quality in customer service by improving the corporate image. By eliminating waiting times and lost calls, you will reduce costs and minimize handling times.

Why choose our customer service?

We make your customer service contact center service profitable and offer your customers a satisfactory experience every time they contact your brand. What's more, we optimize your costs and dedicated resources through a quality service, avoiding lost calls and “phone waiting”. In this way and thanks to our management and supervision tools as well as our specialized human resources, we offer you a professional service.

As a result, we offer you a series of services:

  • Information: regarding the company, delegations, telephone numbers, products, services, schedules, etc.
  • Reception and tracking of orders: such as collection, processing and management of orders. In this way, we answer your company's calls and collect, process and manage your customers' orders quickly and efficiently.
  • Appointment: likewise, we manage your agenda optimizing the time and organization of your company.
  • After sales support: advising on products, breakdown management, assignment of technical service,…
  • Management of claims and/or treatment of incidents: we attend to your clients' complaint calls and manage them according to the established protocol to give them a quick and professional response.
  • Multi-channel contact center: excellence in customer service goes through multichannel, giving the customer the possibility of reaching the company through the channel with which they feel most comfortable. Consequently, we serve your customers through different channels: telephone, email, chat and/or social networks.
  • Back office: Through our backoffice service, we manage your company's administrative processes in an efficient and organized manner.
  • 24 hour call center: 24×7 emergency service, Helpdesk, emergencies, etc.

Are you looking for a specific customer service?

Citizen support

Patient support

Student care

Do you want to improve the experience of your customers?

Thanks to the outsourcing of the Customer Service, the CEU SAN PABLO University has managed to streamline the procedures for the admission of new students.

More information

OFFER BETTER SERVICE TO YOUR CUSTOMERS

We offer a personalized service adapted to the needs of each client. Tell us what the needs of your company are and we will establish the appropriate procedures that guarantee the satisfaction of your clients.

WE HELP YOU?

Access here if you want to obtain basic information on data protection: Privacy Policy

I consent to the use of my personal data according to the terms established in this Privacy Policy

I consent to the use of my data to receive advertising from your entity
=